REFUND POLICY

At ZESTSPORTIE LLC, we want our customers to feel confident when purchasing sporting goods and related products through our website. If you are not fully satisfied with your purchase, we offer a return and exchange process subject to the conditions outlined in this Refund and Return Policy.

Please review the following information carefully before requesting a return, exchange, or refund.

1. 30-Day Return Policy

Customers may request a return within 30 days of the delivery date.

To qualify for a standard return, the item must meet the following conditions:

  • The product must be unused and in its original condition.

  • The product should be returned with its original packaging, accessories, and included components, where applicable.

  • The product must not show signs of use, damage, alteration, or improper handling caused by the customer.

  • Proof of purchase, such as an order confirmation or order number, must be provided.

  • The return request must be submitted within 30 days of delivery.

Products that have been used, damaged after delivery through customer handling, or returned in a condition that makes them unsuitable for resale may not qualify for a standard return, except where otherwise required by applicable law.

Certain products may be subject to additional return restrictions where permitted by law. Any applicable restrictions will be communicated through the relevant product information or customer support process.

2. How to Request a Return

To initiate a return, please follow these steps:

Step 1: Contact Customer Support

Email us at ericharrington@zestsportiellc.com within 30 days of receiving your order. Include your order number, the product you wish to return, and the reason for your request.

Step 2: Receive Return Instructions

Our team will review your request and explain the applicable return procedure. Please wait for confirmation and return instructions before sending any item back.

Step 3: Prepare the Package

Pack the item securely to help prevent damage during transit. Include the original packaging, accessories, and other components where applicable.

Step 4: Ship the Return

Send the approved return to the return address provided below or to another address specifically authorized by our customer support team.

Customers should retain the return tracking number and shipping receipt until the return has been completed.

Step 5: Inspection and Resolution

Once the returned item arrives, we will inspect its condition and verify the return request. We will notify you of the outcome and proceed with the applicable refund or exchange.

3. Return Address

Please contact us before shipping a return to confirm that your return has been authorized and that the address remains valid.

Return Address:

ZESTSPORTIE LLC
14 Cameron Rd
Wayland, MA 01778
United States

Please do not send products to an address different from the one authorized for your return. We are not responsible for packages sent to an incorrect or unauthorized return address, except where applicable law provides otherwise.

4. Refund Eligibility and Processing

Refunds are subject to the return conditions outlined in this policy.

After we receive the returned product, we generally require 3–5 business days to inspect the item, verify eligibility, and process an approved refund.

Approved refunds will be issued to the original payment method used for the purchase. We do not automatically issue refunds to a different payment method.

After we submit the refund, the time required for the funds to appear in your account depends on your bank, card issuer, or payment service provider. Additional processing time may therefore be required.

We will notify you if a return does not qualify for a refund and explain the reason where appropriate.

5. Refund Amounts and Shipping Costs

For an approved return, the refund amount will be determined according to the circumstances of the return and applicable law.

Returns Due to Product Quality Issues or Our Error

If a product arrives defective, damaged before delivery, or materially different from the item ordered due to an error attributable to us, please contact our customer support team. Following verification, we will cover reasonable return shipping costs or provide an appropriate alternative arrangement.

Eligible refunds will include the applicable amount paid for the affected product. Original shipping charges will also be refunded where required by applicable law or where we determine that a refund is appropriate under the circumstances.

Returns Due to Personal Preference or Other Non-Quality Reasons

If you request a return because you changed your mind, selected the wrong item, or no longer need the product, you will generally be responsible for the return shipping costs.

Original shipping charges are generally non-refundable for voluntary returns, except where otherwise required by applicable law or expressly approved by us.

Any applicable refund amount will be confirmed after the returned product has been inspected and its eligibility established.

6. Exchange Policy

ZESTSPORTIE LLC accepts eligible exchange requests within 30 days of delivery, subject to product condition, availability, and the requirements described in this policy.

An exchange may be requested when a customer receives an eligible product that is defective, damaged, incorrect, or unsuitable for their needs, subject to the applicable exchange conditions.

To qualify for an exchange, the returned item should generally be unused, in its original condition, and accompanied by its original packaging and accessories where applicable. Products with signs of customer-caused damage or use that makes them unsuitable for resale may not qualify for a standard exchange, except where required by applicable law.

How to Request an Exchange

  1. Email ericharrington@zestsportiellc.com within 30 days of delivery.

  2. Provide your order number, the product details, and the reason for requesting an exchange.

  3. Wait for our team to review your request and provide return instructions.

  4. Send the eligible product to the authorized return address.

  5. Once the returned product has been received and inspected, we will confirm the exchange arrangement.

Exchange Processing Time

We generally review exchange requests within 1–2 business days after receiving the relevant request.

After an approved returned item has been received and inspected, we generally require 3–5 business days to confirm the exchange and arrange the next fulfillment steps, subject to product availability.

Delivery time for the replacement item depends on the applicable shipping arrangements and carrier operations. If the requested replacement is unavailable, we will contact you to discuss an appropriate alternative, refund, or other resolution.

Exchange Shipping Costs

If an exchange is required because of a verified product quality issue or an error attributable to us, we will cover reasonable shipping costs associated with the exchange, as applicable.

For exchanges requested for personal preference or other non-quality reasons, the customer may be responsible for return shipping and any applicable shipping charges for the replacement item. We will explain any applicable costs before proceeding.

7. Damaged, Defective, or Incorrect Products

Please inspect your order after delivery. If you receive a damaged, defective, or incorrect item, contact us as soon as reasonably possible.

To help us assess the issue, please provide:

  • Your order number.

  • A description of the problem.

  • Clear photographs of the affected item and its packaging, where applicable.

We will review the information and advise you whether the appropriate resolution is a replacement, exchange, refund, or another remedy.

For verified issues attributable to us, we will not require you to bear reasonable return shipping costs where we are responsible for those costs under this policy or applicable law.

8. Non-Returnable or Ineligible Items

A return or exchange may be declined where an item:

  • Is returned after the 30-day return period without an applicable exception.

  • Shows signs of use, alteration, or customer-caused damage that make it ineligible for a standard return.

  • Is missing essential components or accessories supplied with the original product.

  • Cannot be matched to a verifiable purchase from our store.

  • Falls within a clearly disclosed return restriction permitted by applicable law.

These restrictions do not limit any mandatory rights you may have under applicable consumer protection laws. Defective or incorrectly supplied products will be handled in accordance with applicable law.

9. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible after placing it.

We will make reasonable efforts to accommodate cancellation requests before the order enters processing or shipment. Once an order has been dispatched, cancellation may no longer be possible, and the standard return procedure may apply.

If an order is successfully canceled after payment has been collected, an approved refund will generally be issued to the original payment method. Refund processing times may vary depending on the payment provider or financial institution.

10. Late or Missing Refunds

If you have not received an approved refund, please take the following steps:

  1. Check your original payment account for a pending or completed refund.

  2. Contact your bank or card issuer to ask whether additional processing time is required.

  3. If the refund still does not appear, contact us at ericharrington@zestsportiellc.com with your order number and refund details.

We will review the transaction and provide available information about the refund status.